Logistics/Customer Service Associate

Position Details

The Logistics/Customer Service Associate is responsible for sales support and customer service activities for customers in designated regions. Responds promptly to customer inquiries and sales orders, and follows-up shipping orders & processing of orders through the warehouse.

Duties and responsibilities

• Communicate with Customers on delivery needs, monitor inbound seed flow, follow up on work orders, quality assurance progress and expedite delivery per customer requests.
• Support all sales managers to assess priority and manage resources to maximize output.
• Prepare all documents for domestic and international shipments. Coordinate to ensure timely delivery.
• Tracks shipments, provides proof-of-delivery, and files freight bills.
• Generate correspondence to secure additional customer information or resolve customer disputes.
• Coordinate requesting, packing and shipping of samples to send to customers.
• Issue credits per verified customer debits, internal management requests, or for billing error correction.
• Continuous data collection and reporting, including sales data, sampling data, customer profile/requirements and country profile/requirements
• Maintain files of all documentation.
• Performs other incidental and related duties as required and assigned.

Educational Level and Focus:

High School Diploma or equivalent, AA Degree or Vocational Degree and/or have at least two years of customer service experience in an administration environment.

Skills and Abilities:

• Communicate effectively by telephone, in written form, e-mail, or in person.
• Developing constructive and cooperative working relationships with others, and maintaining them at all times.
• Ability to proactively problem solve in collaboration with others.
• Knowledge of: Microsoft Word; Microsoft Excel; Microsoft Outlook.
• Able to use basic computer software to perform work requirements.
• Analytical mind to recognize and understand available technology to use in development of new products.
• Requires great attention to detail.
• Must be able to work sitting behind a computer for long periods of time.

To apply, email your resume to recruitment@unitedgenetics-usa.com
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